Returns & Exchanges

At Concord Records, we want you to be completely satisfied with your purchase. If your vinyl, CD, or merchandise arrives damaged or doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring media like vinyl records are well-protected to prevent warping or sleeve damage during transit.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.